Shipping policy
Last Updated: February 2026
We're committed to getting your Aerbud order to you safely and quickly! Here's everything you need to know about our shipping process.
Order Processing Time
Orders are typically processed within 1 to 3 business days (excluding weekends and public holidays).
During peak seasons or promotional periods, processing times may extend slightly depending on warehouse volume. You'll receive an email confirmation once your order has been disfitness equipmented, including tracking details (for tracked orders).
Note: Orders placed after 11:00 AM EST on Fridays or over the weekend will begin processing on the next business Monday.
Anticipated Delivery Times
Delivery times vary based on your destination and the shipping method you selected at checkout. These estimates do not include the 1–3 business day processing time.
United States: 4–10 business days
United Kingdom & Europe: 4–10 business days
GCC (UAE, Saudi Arabia, etc.): 4–10 business days
Australia & New Zealand: 4–10 business days
Other International Destinations: 4–10 business days
Please note: Unforeseen circumstances such as weather delays, customs clearance, or carrier disruptions may impact delivery times.
Shipping Costs & Taxes
Shipping rates are calculated at checkout based on your destination and selected shipping method.
International shipments may be subject to customs duties, taxes, and import fees determined by your local customs authority. These are the customer's responsibility. Aerbud is not responsible for any additional fees imposed upon arrival.
Order Tracking
Once your order ships, you'll receive a Shipment Confirmation Email with tracking details.
If you don't receive tracking details within 5 business days of placing your order, please reach out to support@aerbud.com.
Address Changes & Order Modifications
If you need to change your shipping address after placing an order, contact us at support@aerbud.com as soon as possible.
We'll do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed for shipping.
Cancellations & Returns
Orders may be canceled within the timeframe outlined in our Cancellation Policy. Once an order has been processed or is in processing, it cannot be canceled. However, you can initiate a return upon receipt (subject to our Returns Policy). See our Returns Policy for more details.
Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO/DPO addresses at this time.
Certain items may be restricted from shipping to specific countries due to local regulations. If an issue arises, we'll notify you promptly.
International Shipping & Customs Information
We ship to a select list of international countries. Our products are disfitness equipmented from Asia using DDP (Delivery Duties Paid) as standard.
Your responsibilities:
- You are responsible for any additional import duties and taxes imposed by your local customs authorities
- For countries including China, Brazil, South Korea, and Italy, providing accurate customs information (such as ID numbers or tax identification details) is mandatory at checkout to ensure compliance with local regulations
- Failure to provide required information or comply with your local customs authority's requests may result in delivery failure or package loss
We do our best to prepare all necessary customs documentation for your shipping location. If local authorities request additional details through our fulfilment partners, we may reach out to you. Completing these requests promptly is essential—failure to comply may result in your package being held or returned, and we cannot process refunds in these cases.
Damaged, Lost, or Missing Packages
We care about getting your order to you in perfect condition! Here's what you need to know:
Lost or Damaged in Transit: Aerbud is not liable for lost or damaged packages once handed over to the carrier. However, we can open a claim with the shipping carrier on your behalf. Our customer support team will investigate lost shipments and work toward a resolution. In some cases, this will require you to file a report with local law enforcement in order to be provided full support and assistance.
If your package shows as "Delivered" but you haven't received it: Please check with neighbors, your building's front desk, or local postal services first. If it's still missing after 5 business days, contact us at support@aerbud.com.
If your order arrives damaged: Please contact the shipment carrier to file a damage claim and notify us at support@aerbud.com so we can assist further. Provide clear photos or video evidence of the damage.
Incorrect or Incomplete Addresses: To prevent delays or losses, please fill in your address as completely and accurately as possible during checkout. Aerbud is not liable for orders with incorrect or incomplete address details, as these may be flagged by carriers at the destination and result in delays or loss.
Note for Untracked Orders: Since untracked shipments have no tracking information, we cannot investigate lost packages. Please consider upgrading to tracked shipping if you need delivery confirmation and tracking security.
Questions?
For any additional questions about our shipping policy, reach out to support@aerbud.com. Our customer service team operates Monday to Friday, 9 AM – 6 PM EST.
We're here to help make your experience with Aerbud a great one!